Terms & Conditions

1. General

These terms and conditions govern your use of this website and any orders placed through it. By using this site, you agree to be bound by these terms. If you do not agree, please do not use this website.

2. Ordering

All orders placed through this website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

You must be 18 years or older to place an order. By placing an order, you warrant that you are legally capable of entering into binding contracts.

3. Pricing & VAT

All prices are quoted in British Pounds (GBP). Prices may be displayed with or without VAT. VAT will be applied at the applicable rate at checkout. We reserve the right to change prices at any time without notice.

Delivery prices and collection prices may differ. The applicable price will be shown based on your selected delivery method.

4. Delivery

We aim to deliver orders within the estimated timeframes shown on our delivery information page. However, delivery dates are estimates only and are not guaranteed. We shall not be liable for any delays beyond our reasonable control.

Delivery charges are calculated based on your delivery zone. Orders above the free delivery threshold qualify for free delivery.

5. Collection

Orders placed for collection must be collected within 7 days of notification. A valid photo ID and order confirmation may be required upon collection.

6. Payment

Payment is due upon placing an order unless a credit account has been approved. We accept payment via invoice for approved trade accounts only. All invoices must be settled within the agreed credit terms.

7. Cancellations

You may cancel an order before it has been dispatched or prepared for collection. Once an order has been dispatched, it cannot be cancelled but can be returned in accordance with our returns policy.

8. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate accounts at our discretion.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or products purchased through it.